Maximo ICD Support

Astin Technology provide 24×7 technical and functional L1, L2 & L3 support for all available version of Maximo/SCCD/ICD products through highly skilled consultants with their own proven industry track records.

Available Support Model:

On-site 24x7 Support
Offshore 24x7 Support
On Call 24x7 Support

End User Support:

Functional support to end users
Functional Support (User guide, Application usage, Queries)
Workflow related support (Routing, Approval)
Input Data, Data corrections, Update and modification of Records
Reports, Start Canter usage support (Configuring Result sets, KPI, favourite applications)

Resource Deployment Model –For Support:

Monthly T&M basis
Hourly basis
On-Call Support

Application Server Maintenance Support:

Monitoring and managing queues/threads, Rebuild and deployment of EAR files
Managing Production environment. Migration of application and data between Production and Development Environment
Restoration of Production server with environment and data from backups in case of Production Environment crash and failure

Implementation, Enhancement and Admin Support:

Architecture Design
Process Workflow development
Apply Technical Best Practices
Upgrades & Migrations
Integration with ERPs (SAP, Oracle etc..)
Performance Tuning
Report Development(Cognos, BIRT )
Application and Form Administration
Adding Domains, Change/modify the data/filed attributes and parameters
Configuring escalations. Cron Task modification
Field Level Mbo ,Bean Customizations & Enhancements
Inbound, outbound processing class and user exit class modification
Email configurations for work flows/escalations

Changing the Application level/System Level XMLs
User Administration, User management(adding and deleting users from Security ,Person Groups)
Application Usage and access Modifications control.(Group level security, conditional expression Manager)
Work flow management and Administration
Configuring and Administering MIF
Data integrity check., Handling the exceptions
Report administration
Backend error, Index violation errors, Open cursor Errors
Back up restorations. Data upload
LAD setup for TDS and AD
VMM Sync Configuration
User Sync Through TDI Integration

Key Benefits:

Every Maximo customer requires their own customized reports. Reporting is a critical component of your business enterprise. Whether you are using a month-end analysis report, a cost detail report, or an ad hoc report.

Our Customised Reports will help you for full reporting cycle

Optimized performance, availability, scalability, flexibility and security
A virtual worry-free implementation with 24×7 monitoring and support
Maximize long-term ROI, Reduces IT spends on monitoring activities
Improved flexibility and adaptability to create new support structures for Maximo/SCCD/ICD operations
Increased performance and availability while cutting costs
Dedicated focus of resources and capital on innovation and developing core competency to compete in the current economic times

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IBM Maximo ICD Support