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IBM Maximo ICD Implementation

Interloc Solutions implementation of IBM Control Desk can include implementing Control Desk as a complete suite or just the components that fit your current need. Our ITSM implementations follow our implementation approach and methodology.

Our Control Desk implementations cover:

Service Desk Components
Service Catalog, Service Request, Incident, Problem, survey’s. We can utilize the processes that come with Control Desk or we can design new processes that meet your growing needs.
Change and Configuration Management
Implementation of Maximo Control Desk change applications and processes, Configuration Management, CI discovery.
Asset Management for IT
Implementation of IT asset management and asset management life-cycle processes, software license management, asset discovery.


IBM Control Desk features innovative, industry-leading functionality in many areas, including:

  • A simple, easy-to-use service catalog and self service interface
  • Tools for easily reporting problems and requesting services
  • Applications that enable IT staff to be productive and responsive in prioritizing, tracking, and resolving end-user issues
  • ITIL-aligned change, configuration, release, incident, problem, and asset management
  • Integrated service, asset, and configuration management
  • Built-in integrations with IBM and third-party applications
  • Policy-based automation of job plans, task assignments, notifications, and workflows to reduce labor costs
  • Advanced analytics tools that provide insight into your environment and help you manage change more efficiently

Our Certification

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