Our Control Desk implementations cover:

Service Desk Components

Service Catalog, Service Request, Incident, Problem, survey’s. We can utilize the processes that come with Control Desk or we can design new processes that meet your growing needs.

Change and Configuration Management

Implementation of Maximo Control Desk change applications and processes, Configuration Management, CI discovery.

Asset Management for IT

Implementation of IT asset management and asset management life-cycle processes, software license management, asset discovery.

Benefits

IBM Control Desk features innovative, industry-leading functionality in many areas, including:

• A simple, easy-to-use service catalog and self service interface
• Tools for easily reporting problems and requesting services
• Applications that enable IT staff to be productive and responsive in prioritizing, tracking, and resolving end-user issues
• ITIL-aligned change, configuration, release, incident, problem, and asset management
• Integrated service, asset, and configuration management
• Built-in integrations with IBM and third-party applications
• Policy-based automation of job plans, task assignments, notifications, and workflows to reduce labor costs
• Advanced analytics tools that provide insight into your environment and help you manage change more efficiently